Privacy Policy

This Privacy Policy explains how Team Wilburn's Refis, operating under Gold Standard Mortgage, collects, uses, and protects information you provide through this website. By using this site or submitting the rate alert form, you agree to the practices described here.

When you submit the rate alert form we collect the information you provide, such as your name, email address, phone number, property ZIP code, loan balance, estimated home value, current rate, and your goal. We do not ask for your Social Security number or run a hard credit inquiry to set up an alert.

We may also collect standard technical information automatically, such as your device type, browser, and pages visited, through cookies and similar technologies.

We use the information you provide to evaluate your refinance and HELOC options, to contact you about those options, and to provide the rate alert service you requested. We use technical information to operate and improve the site.

We do not sell your personal information.

To process your request we share the information you submit with our customer relationship management provider (Shape) and, where relevant to your loan scenario, with mortgage lenders we work with as a broker. We share information with service providers only as needed to deliver the service, and we require them to protect it.

We may disclose information if required by law or to protect our rights and the safety of others.

We may use analytics and advertising tools, including the Meta (Facebook) Pixel, to understand site usage and measure the performance of our advertising. These tools may set cookies and collect usage data. You can control cookies through your browser settings.

If you are a California resident, you may have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the details on our contact page.

We keep your information for as long as needed to provide the service and to meet legal and regulatory requirements. We use reasonable administrative and technical safeguards to protect it, though no method of transmission over the internet is completely secure.

We may update this policy from time to time. Material changes will be posted on this page with a new effective date. Questions about this policy can be directed to Team Wilburn's Refis through our contact page.